At Zebra Lake Care, we are committed to delivering outstanding care that is safe, effective, caring, responsive, and well-led. Our comprehensive policies and procedures reflect our dedication to maintaining the highest standards and achieving excellence in every aspect of our service.

Below is a list of key policies that guide our daily operations:

1. GDPR & Data Consent Policy
2. Equality & Diversity Policy
3. Complaints & Compliments Policy
4. Infection Prevention & Control Policy
5. Environmental Sustainability Policy
6. Business Terms & Conditions
7. Data Security & Protection Policy
8. Privacy & Cookie Policy
9. Safeguarding Adults Policy
10. Confidentiality Policy
11. Whistleblowing Policy
12. Health & Safety Policy
13. Medication Management Policy
14. Service User Rights & Responsibilities
15. Staff Code of Conduct
16. Quality Assurance & Continuous Improvement Policy
17. Dignity & Respect Policy
18. Care Plan & Risk Assessment Policy
19. End of Life Care Policy
20. Governance Policy

These policies are designed to ensure that we continuously improve and deliver care that not only meets but exceeds the expectations of our clients, aiming for an outstanding rating across all CQC categories: safe, effective, caring, responsive, and well-led.