"Zebra Lake Care | Trusted Home Care Services in Altrincham, UK"

Welcome to Zebra Lake Care

At Zebra Lake Care, our Comprehensive, Person-Centred, Goals-Based Approach ensures personalised care tailored to your evolving needs. We are dedicated to helping you live comfortably and independently at home with flexible, compassionate support.

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Services

Personal Care

At Zebra Lake Care, we perform ongoing, personalised assessments to understand your specific needs.

House Keeping

At Zebra Lake Care, we conduct personalised and ongoing assessments to understand your specific domestic needs.

Meals

At Zebra Lake Care, we conduct ongoing, personalised assessments to understand your dietary needs.

Medication

At Zebra Lake Care, we conduct ongoing, Person-centred assessments to understand your medication needs

Holiday Care

At Zebra Lake Care, we provide ongoing, personalised assessments to understand your specific travel

Respite Care

At Zebra Lake Care, we understand that caring for a loved one can be both rewarding and demanding

Our Vision

At Zebra Lake Care, our vision is to be the outstanding home-care provider of choice, shaped through collaboration with our dedicated staff, valued clients, and key partners. We are committed to delivering a service that is safe, effective, caring, responsive, and well-led across the communities we serve. By fostering a culture of compassion, equality, and respect, we ensure that every individual receives high-quality, personalised care. Our vision embraces the principles of equality, diversity, and inclusion, guaranteeing that all individuals—regardless of background or need—receive the care and support they deserve. We strive to empower people to live independently and with dignity, promoting well-being not just for our clients, but also for our team members.

Our Mission

At Zebra Lake Care, our mission is to provide Comprehensive, Person-Centred, Goals-Based Care, crafted in partnership with our staff, clients, and healthcare professionals. We are dedicated to delivering outstanding, high-quality, personalised care that fosters independence, dignity, and well-being, while also prioritising the health, happiness, and development of our staff. We recognise that a well-supported and empowered team is fundamental to delivering exceptional care, and we are committed to offering equal opportunities and celebrating diversity within a supportive, inclusive work environment.

Our aim is to provide a service that is adaptable to the evolving needs of our clients, while ensuring it remains safe, effective, responsive, and well-led. By focusing on both the care and well-being of our clients and staff, we aspire to create a compassionate, trusted, and outstanding care environment where everyone can flourish. Through continual collaboration with families, healthcare professionals, and the broader community, Zebra Lake Care ensures that

Our Values at Zebra Lake Care

At Zebra Lake Care, our values, like the stripes of a zebra, represent our unique and diverse approach to care. Just as no two zebras have the same pattern, we believe every individual deserves personalised, exceptional care. Developed in collaboration with service users, staff, healthcare professionals, and our partners, these values reflect our commitment to delivering safe, compassionate, and person-centred care. Our ZEBRA values, alongside the 6 Cs of care, guide everything we do.

What Our ZEBRA Values Mean for Our Services

Zest for Individuality

Every zebra has its own pattern, symbolising our belief in celebrating individuality. We tailor our care to honour each client's unique preferences, ensuring that every person receives the personal attention they deserve.

Empowerment Through Community

Zebras thrive in herds, just as we value the strength of community. We foster collaboration among clients, families, and healthcare professionals, empowering everyone to contribute to a supportive care environment.

Balance in Diversity

Zebras’ black and white stripes reflect the balance of diversity. We embrace diversity within our workforce and clients, creating an inclusive environment where everyone feels valued and respected.

Respect and Protection

Like zebras protecting their young, we prioritise the safety and dignity of our clients. Our care promotes a respectful environment where everyone is treated with the utmost care and protection.

Adaptability and Resilience

Zebras are resilient in changing environments. Similarly, we adapt our care to meet the evolving needs of our clients, ensuring they receive high-quality support in all circumstances.

The 6 Cs of Values of Care Framework at Zebra Lake Care

Care

Care is at the core of our work, addressing the physical, emotional, and social well-being of every client. We personalise our services to provide holistic, high-quality care.

Compassion

We believe in delivering care with empathy and respect, building strong emotional connections with those we support. Compassion is key to improving the overall experience of our clients.

Competence

Our team is skilled and knowledgeable, ensuring that we provide effective, high-quality care. Continuous training keeps our carers equipped with the latest practices in health and social care.

Communication

Open, clear communication is essential for building trust and collaboration. We ensure our clients and families are involved in their care decisions through consistent and transparent dialogue.

Courage

We empower our staff to advocate for clients, ensuring that their rights and well-being are always prioritised. Courage is essential for making difficult but necessary decisions in care.

Commitment

We are dedicated to delivering the highest standard of care and continuously improving our services. This commitment extends to both our clients and our staff, ensuring everyone receives the support they need.

Integration of ZEBRA Values with the 6 Cs

Our ZEBRA values, combined with the 6 Cs, create a unique approach that blends compassion, adaptability, and professionalism. This ensures that we deliver outstanding homecare, tailored to each individual’s needs, while fostering an inclusive and supportive environment.

Values in Our Recruitment Process

We incorporate our ZEBRA values and the 6 Cs into our recruitment process, ensuring that every staff member shares our commitment to delivering high-quality, person-centred care. This approach guarantees that our carers are not only skilled but also aligned with our values of compassion, respect, and adaptability.

Commitment to Excellence and Inclusion

At Zebra Lake Care, our values drive everything we do, ensuring a safe and inclusive environment for clients and staff. We are committed to delivering outstanding care that enhances the lives of those we serve, while always upholding respect, protection, and dignity—just as a zebra protects its herd.

Awards, Accreditations and Our Partners

Our Testimonials

Need a consultation regarding your treatment or diagnosis? I’m always ready
to provide you with professional healthcare consulting that is offered at an
affordable price. At MedoX, you can expect.

Mathilde Langevin

CEO

Need a consultation regarding your treatment or diagnosis? I’m always ready
to provide you with professional healthcare consulting that is offered at an
affordable price. At MedoX, you can expect.

Mads Eneqvist

CEO

Need a consultation regarding your treatment or diagnosis? I’m always ready
to provide you with professional healthcare consulting that is offered at an
affordable price. At MedoX, you can expect.

Noelle Rebekah

CEO

Client Feedback Form

Name of Service User:

Address:

Name of Person completing the Form and Job Title:

Branch Name

Date of Review

This review should be conducted 3 weeks after the start of the service with the Service User and then repeated at least annually thereafter or when changes occur.

For each question, select one statement that matches the views of the Service User

Questions	Never	Rarely	Mostly	Always
1. I receive good quality care and support.	Never	Rarely	Mostly	Always
2. My Care Worker(s) arrive on time.	Never	Rarely	Mostly	Always
3. I have the same Care Workers visit me that I know.	Never	Rarely	Mostly	Always
4. When new Care Worker(s) visit, they always show me their ID badge and say which company they work for.	Never	Rarely	Mostly	Always
5. My Care Worker(s) are neat and presentable.	Never	Rarely	Mostly	Always
6. My Care Workers say Hello to me and tell me their name.	Never	Rarely	Mostly	Always
7. My Care Worker(s) are reliable.	Never	Rarely	Mostly	Always
8. My Care Worker(s) stay the time expected.	Never	Rarely	Mostly	Always
9. My Care Worker(s) have enough time to help me.	Never	Rarely	Mostly	Always
10. My Care Worker(s) are not rushed and never leave early.	Never	Rarely	Mostly	Always
11. My Care Worker(s) talk to me.	Never	Rarely	Mostly	Always
12. My Care Worker(s) do everything they can for me.	Never	Rarely	Mostly	Always
13. My Care Worker(s) are well trained and knowledgeable.	Never	Rarely	Mostly	Always
14. My Care Worker(s) listen to me.	Never	Rarely	Mostly	Always
15. My Care Worker(s) make me feel safe.	Never	Rarely	Mostly	Always
16. My Care Worker(s) look after my property and make sure my home is secure.	Never	Rarely	Mostly	Always
17. My Care Worker understands my dietary needs.	Never	Rarely	Mostly	Always
18. I am happy with my care and support plan.	Never	Rarely	Mostly	Always

Branch Feedback

Questions	Never	Rarely	Mostly	Always
19. The staff are polite and helpful when I contact them.	Never	Rarely	Mostly	Always
20. If I raise a complaint or concern, I know it will be put right.	Never	Rarely	Mostly	Always
21. If I contact Zebra Lake Care out of office hours, I know my call will be answered.	Never	Rarely	Mostly	Always
22. If I contact Zebra Lake Care and they say they will call me back, they do call me.	Never	Rarely	Mostly	Always

What do I like about my service that I receive?

What do I think needs to be improved?

Would you recommend our services to your friends and family if they needed care and support?

Tick (✔) which one applies:

YesNo

Main Office Line

Out of Hours

Welcome to Zebra Lake Care

Services

Personal Care

House Keeping

Meals

Medication

Holiday Care

Respite Care

Our Vision

Our Mission

Our Values at Zebra Lake Care

What Our ZEBRA Values Mean for Our Services

The 6 Cs of Values of Care Framework at Zebra Lake Care

Integration of ZEBRA Values with the 6 Cs

Values in Our Recruitment Process

Commitment to Excellence and Inclusion

Awards, Accreditations and Our Partners

Our Testimonials

Client Feedback Form

For each question, select one statement that matches the views of the Service User

Branch Feedback

What do I think needs to be improved?

Would you recommend our services to your friends and family if they needed care and support?

What actions will the branch take? (Please bullet point):

Detail any further comments/changes that Zebra Lake Care should be aware of in relation to your care:

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