OUR VALUES
Our Values at Zebra Lake Care
At Zebra Lake Care, our values, like the stripes of a zebra, represent our unique and diverse approach to care. Just as no two zebras have the same pattern, we believe every individual deserves personalised, exceptional care. Developed in collaboration with service users, staff, healthcare professionals, and our partners, these values reflect our commitment to delivering safe, compassionate, and person-centred care. Our ZEBRA values, alongside the 6 Cs of care, guide everything we do.
What Our ZEBRA Values Mean for Our Services
1. Zest for Individuality
Every zebra has its own pattern, symbolising our belief in celebrating individuality. We tailor our care to honour each client’s unique preferences, ensuring that every person receives the personal attention they deserve.
2. Empowerment Through Community
Zebras thrive in herds, just as we value the strength of community. We foster collaboration among clients, families, and healthcare professionals, empowering everyone to contribute to a supportive care environment.
3. Balance in Diversity
Zebras’ black and white stripes reflect the balance of diversity. We embrace diversity within our workforce and clients, creating an inclusive environment where everyone feels valued and respected.
4. Respect and Protection
Like zebras protecting their young, we prioritise the safety and dignity of our clients. Our care promotes a respectful environment where everyone is treated with the utmost care and protection.
5. Adaptability and Resilience
Zebras are resilient in changing environments. Similarly, we adapt our care to meet the evolving needs of our clients, ensuring they receive high-quality support in all circumstances.
The 6 Cs of Values of Care Framework at Zebra Lake Care
1. Care
Care is at the core of our work, addressing the physical, emotional, and social well-being of every client. We personalise our services to provide holistic, high-quality care.
2. Compassion
We believe in delivering care with empathy and respect, building strong emotional connections with those we support. Compassion is key to improving the overall experience of our clients.
3. Competence
Our team is skilled and knowledgeable, ensuring that we provide effective, high-quality care. Continuous training keeps our carers equipped with the latest practices in health and social care.
4. Communication
Open, clear communication is essential for building trust and collaboration. We ensure our clients and families are involved in their care decisions through consistent and transparent dialogue.
5. Courage
We empower our staff to advocate for clients, ensuring that their rights and well-being are always prioritised. Courage is essential for making difficult but necessary decisions in care.
6. Commitment
We are dedicated to delivering the highest standard of care and continuously improving our services. This commitment extends to both our clients and our staff, ensuring everyone receives the support they need.
Integration of ZEBRA Values with the 6 Cs
Our ZEBRA values, combined with the 6 Cs, create a unique approach that blends compassion, adaptability, and professionalism. This ensures that we deliver outstanding homecare, tailored to each individual’s needs, while fostering an inclusive and supportive environment.
Values in Our Recruitment Process
We incorporate our ZEBRA values and the 6 Cs into our recruitment process, ensuring that every staff member shares our commitment to delivering high-quality, person-centred care. This approach guarantees that our carers are not only skilled but also aligned with our values of compassion, respect, and adaptability.
Commitment to Excellence and Inclusion
At Zebra Lake Care, our values drive everything we do, ensuring a safe and inclusive environment for clients and staff. We are committed to delivering outstanding care that enhances the lives of those we serve, while always upholding respect, protection, and dignity—just as a zebra protects its herd.
Who We Support
At Zebra Lake Care, we offer live-in care solutions for a wide range of individuals, including:
- Care for the Elderly: Personalised, round-the-clock support to promote independence and comfort.
- Care for Adult Individuals: Tailored live-in care for adults with complex health conditions or disabilities.
- People with Dementia: Specialised dementia care that focuses on routine, comfort, and emotional support.
- People with Physical Difficulties: Assistance with mobility, personal care, and household management to promote independence.